VPN Troubleshooting Guide for Remote Workers

Yuav ua li cas los daws cov teeb meem ntau VPN

Rau ib tus neeg ua hauj lwm hauv tej thaj chaw deb los yog cov lag luam, tsis muaj VPN txuas mus rau qhov chaw ua haujlwm yuav ua tsis zoo li tsis muaj kev txuas hauv Internet txhua. Yog tias koj muaj teeb meem teebmeem lossis txuas rau koj lub tuam txhab VPN, ntawm no yog ob peb yam koj sim tau ntawm koj tus kheej ua ntej koj lub tuam txhab IT Department lawv pab. (Tsis tas li ntawd, VPN teeb meem yuav tsum yog nyob rau ntawm tus neeg mob es tsis yog lub lag luam network, tab sis yog tsis muaj kev sib deev ntawm ob qho tib si.) Nco ntsoov sim tsuas sim cov chaw / kev hloov koj nyiam nrog thiab cia siab rau koj lub tuam txhab pab txhawb rau lwm yam teeb meem .

Ob zaug-xyuas cov VPN nqis

Koj tus tswv hauj lwm lub IT Department yuav tau muab koj cov lus qhia thiab tus ID nkag mus rau VPN, thiab tej zaum tus neeg siv kev pab cuam rau nruab. Xyuas kom tseeb tias cov nqis nqis nkag nkag raws nraim li teev; rov qab nkag tus ID nkag mus cov ntaub ntawv hauv rooj plaub.

Yog tias koj siv smartphone, xyuas seb cov tswv yim no txuas mus rau VPN rau Android .

Xyuas kom koj muaj txoj haujlwm siv Internet

Hluav taws rau koj tus browser thiab sim xyuas ob peb qhov chaw sib txawv kom paub meej tias koj cov kev siv Internet yog tiag tiag. Yog tias koj nyob rau ntawm ib lub network wireless thiab muaj teeb meem hauv Internet los yog teeb meem ntawm teeb meem, koj yuav tsum xub ua kom daws teeb meem kev sib txuas ua ntej koj siv VPN.

Yog tias koj qhov VPN yog browser-based, siv qhov tseeb, kho tshiab browser

SSL VPNs thiab qee cov khoom siv rau kev siv tej thaj chaw deb tshaj li qhov browser xwb (ntau dua ib tus neeg siv software), tiam sis feem ntau lawv tsuas ua haujlwm nrog qee cov browsers (feem ntau, Internet Explorer). Xyuas kom koj siv tus browser txhawb koj lub hom phiaj VPN, kos rau qhov browser tshiab, thiab saib kom paub cov ntawv ceeb toom hauv qhov rai qhov rai uas yuav xav tau koj ua ntej tso cai rau koj mus txuas (xws li, Active X tswj).

Sim yog tias qhov teeb meem nrog koj lub tsev network

Yog tias koj siv lub laptop, mus ntsib ib tug dawb wi-fi hotspot thiab sim cov VPN los ntawm muaj. Yog hais tias koj siv tau VPN hla lub network hotspot, qhov teeb meem ntes nrog koj lub tsev network. Tom qab ob peb lub tswv yim tuaj yeem pab daws teeb meem hauv vaj tse hauv tsev uas yuav ua teeb meem rau VPN.

Kos yog tias koj lub tsev hauv tsev & IP subnet yog tib yam li lub tuam txhab & network

VPN yuav tsis ua haujlwm yog tias koj lub computer hauv tsev pom zoo rau cov chaw khiav dej num - xws li yog koj qhov chaw tus IP yog nyob rau tib pab pawg IP chaw tus lej ( IP subnet ) uas koj lub tuam txhab siv network. Ib qho piv txwv ntawm qhov no yog qhov koj tus IP chaw nyob yog 192.168.1. [1-255] thiab lub tuam txhab network kuj siv 192.168.1. [1-255] hais txog qhov teeb meem.

Yog tias koj tsis paub koj lub tuam txhab IP subnet, koj yuav tsum tau hu rau koj tus IT Department kom paub. Yuav nrhiav tau koj lub computer IP qhov chaw nyob hauv lub qhov rais, mus rau Start > Run ... thiab ntaus hauv cmd los tua cov lus sam. Nyob rau hauv qhov rai, ntaus hauv ipconfig / tag nrho thiab ntaus Sau. Nrhiav koj tus adapter network thiab kos lub "IP Address" field.

Txhim kho qhov teeb meem uas koj lub tsev network IP subnet tau txais tib yam li lub tuam txhab subnet, koj yuav tau hloov qee yam hauv koj lub tsev router qhov chaw. Mus rau ntawm koj lub router lub nplooj ntawv (xyuas cov phau ntawv rau cov ntaub ntawv URL) thiab pauv qhov router IP chaw kom thawj peb qho ntawm cov zauv nyob hauv qhov chaw tus IP yog txawv ntawm lub tuam txhab network tus IP subnet, xws li, 192.168. 2 .1. Kuj pom tus DHCP Office nqis, thiab hloov nws kom tus router qhia tawm tus IP chaw rau cov neeg tau txais kev pab hauv lub 192.168. 2 .2 txog 192.168. 2 255 chaw nyob.

Xyuas kom koj lub tsev router txhawb VPN

Qee qhov kev khiav nkaum tsis txhawb VPN passthrough (ib qho ntawm cov router uas pub tsheb khiav mus rau hauv Internet) thiab / lossis cov txheej txheem uas tsim nyog rau qee cov hom VPNs ua haujlwm. Thaum nriav ib lub router tshiab, nco ntsoov xyuas seb nws puas muaj npe raws li VPN txhawb.

Yog hais tias koj muaj teeb meem txuas mus rau VPN nrog koj tus router tam sim no, ua ib lub web nrhiav rau koj lub router lub hom thiab qauv ntxiv rau lo lus "VPN" seb puas muaj cov lus ceeb toom ntawm nws tsis ua hauj lwm nrog VPN - thiab yog muaj lwm yam kho dua. Koj lub router qhov chaw tsim tshuaj paus muaj peev xwm muab kev hloov kho tshiab uas yuav pab tau VPN. Yog tias tsis yog, koj yuav tsum tau txais ib tus neeg tshiab hauv tsev, tab sis hu rau koj lub tuam txhab kev txhawb zog ua ntej rau kev pab tswv yim ntxiv.

Pab VPN Passthrough thiab VPN Ports thiab Cov Kev Cai

Rau hauv koj lub tsev hauv tsev, xyuas koj tus router thiab tus kheej teeb tsa kev ruaj ntseg rau cov kev xaiv:

Txhob txhawj yog tias qhov nov nrov heev. Ua ntej, xyuas koj tus router phau ntawv los yog lub website cov ntaub ntawv rau txhua yam uas hais tias "VPN" thiab koj yuav tsum nrhiav cov ntaub ntawv (nrog cov duab) koj xav tau rau koj tus ntaus ntawv. Kuj, Tom's Guide to Getting VPN los ua haujlwm los ntawm NAT firewalls muaj cov screenshots ntawm cov chaw siv lub Linksys router.

Tham nrog koj tus IT Department

Yog hais tias tag nrho lwm yam tsis, yam tsawg kawg koj tuaj yeem qhia koj cov tub ntxhais uas koj tau sim! Qhia rau lawv paub txog cov haujlwm uas koj tau sim ua, hom teebmeem koj muaj (hom ntawm router, Internet txuas, operating system, thiab lwm yam), thiab cov lus yuam kev uas koj tau txais.